HolderDepot.com REFUND POLICY
HolderDepot.com is offering custom products made upon request. Hence we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our website.
Please understand that the holders offered here comply with certain dimensions quoted in the product page. That is the only guarantee made, i.e. that the holder will comply with those dimensions. No guarantee is made of fit for certain equipment. You need to measure your parts and make sure the quoted dimensions will work.
However, we realize that exceptional circumstances can take place with regard to the character of the products we supply.
Therefore, we DO honor requests for the refund on the following reasons:
- Non-delivery of the product: due to some mailing issues such as package loss. In this case we recommend contacting us for assistance. Claims for non-delivery must be emailed to info@HolderDepot.com within 31 days from the order placing date. Otherwise the product will be considered received;
- Product not-as-described: such issues should be reported to us via info@HolderDepot.com within 2 days from the date of receiving the product. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.
Contact Us
Requests for a refund are accepted at info@HolderDepot.com within the period of 3 days after the order is delivered. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.
If you have any questions about our Returns and Refunds Policy, please contact us using the information available on our Contact page.